Get started in minutes

Your Ally comes in everything you need to get started. Make sure you have all items before proceeding.

• Ally personal emergency response device
• Adjustable lanyard with breakaway clasp
• Belt clip attachment
• USB-C charging cable
• Wall power adapter
• Quick start guide

Before you can activate your service, your Ally needs to be fully charged. This typically takes about 2 hours for a complete charge from empty.

• Connect the USB-C charging cable to the device's charge port (located on the bottom)
• Plug the wall adapter into a standard outlet and connect the cable
• Look for the blue LED indicator light—when it's solid blue, your device is fully charged
• A pulsing blue light indicates charging in progress
• Once fully charged, disconnect the cable and you're ready to activate

Battery Life: Your Ally provides up to 7 days of standby battery on a single charge, or 5-6 hours of continuous use. We recommend charging daily for optimal reliability.

Once your device is fully charged, you're ready to activate your Consumer Cellular Ally service. You can do this by phone or online.

• By Phone: Call 1-800-297-0954 to speak with an activation specialist (available 7 days a week, 7am-7pm Central)
• Online: Visit consumercellular.com/ally-activate to complete activation through our secure portal
• Have your device handy when you activate—you'll need to provide the serial number
• A specialist will guide you through linking your emergency contacts and service address
• Service typically becomes active within 1-2 hours of completion
• You'll receive a confirmation call or email once your service is live

Emergency contacts are the people you want notified if you press the button or if a fall is detected. You can add up to 5 contacts.

• For each contact, provide their name, phone number, and relationship to you
• Contacts will be called in the order you specify them
• Primary contact should always be someone available during the day
• Include multiple contacts in case some are unavailable
• You can update your emergency contacts at any time through your online account or by calling 1-800-297-0954
• Each contact will be notified about being listed and what to expect in an emergency

Tip: Choose contacts who know your medical history and are calm in emergencies. Include one local contact if possible.

For maximum safety, your Ally should be worn at all times. We've designed it to be water-resistant and comfortable for everyday wear.

• Lanyard: Loop the lanyard around your neck. The device should sit at chest level for easy button access
• Belt Clip: Attach to your belt or waistband for a secure, hands-free option
• Wear your Ally in the shower, during exercise, and during all daily activities
• Keep your device within arm's reach to ensure you can press the button when needed
• The device is water-resistant up to 50 meters (not submersion waterproof for extended periods)
• Ensure your device stays within cellular coverage area (typically available wherever you live)

Range: Your Ally works on the nationwide Consumer Cellular network. Most areas of the continental US have coverage, though some rural areas may have limited service.

Before relying on your Ally in an emergency, test it to make sure everything works correctly. Testing is free and takes just a few minutes.

• Press and hold the main button on the front of your device for 3 seconds to initiate a test call
• Tell the agent that you're calling to do a test
• The agent will confirm that your device is working properly
• They'll verify that your emergency contacts and location information are correct
• Ask the agent any questions about how the service works
• After your test, the device will return to normal standby mode

GPS Location: During your test call, the agent will verify that your device's GPS location is accurate. Make sure you're outside during the test for best GPS accuracy.